TERMS & CONDITIONS
1. In these Terms & Conditions (otherwise referred to as the “Conditions”):
• “Event” means the event for which you have purchased a ticket.
• “The Promoter”, “we”, “us” and “our” means Necto Future Group acting as Iconic Presents and any associated promoter(s) of the Event.
• “You” and “your” means you as the ticket holder.
2. Your purchase of a valid ticket and entry into the Event constitutes your acceptance of all the Conditions laid out below.
3. Whilst every effort is made to ensure that the full, advertised billed performances takes place as advertised, the Promoter reserves the right to change the published bill and/or running times without notification. This includes, but is not limited to, artists and billed attractions. Tickets are for the Event and not a specific artist.
4. Tickets are personal, revocable licenses and shall always remain our property and subject to these Conditions. Please follow the instructions of the venue and event staff. Necto Future Group reserve the right to refuse entry to the venue at their discretion. Guests that cause a disturbance to others or fail to follow the instructions of the event staff may be removed from the event without refund.
5. Upon purchase and receipt of your ticket, please check it carefully as mistakes cannot always be rectified.
6. The Promoter will not issue duplicate tickets for lost or stolen tickets, please keep your ticket safe.
7. Tickets are security printed. Tickets purchased from sources other than official agencies are at your own risk and may be invalid. Beware of forgeries.
8. A ticket will be invalidated if any part of it is removed, altered, torn or defaced in any way.
9. Tickets cannot be used as part of any marketing, media or sales promotion, whether commercial or non-commercial, without the prior written consent of the Promoter.
10. Tickets can be either printed or presented on a mobile phone made available for scanning at the event gates using the Ticket Providers App.
11. Tickets are non-refundable and cannot be exchanged unless the event is cancelled, or postponed. Personal arrangements including travel, subsistence and accommodation relating to the event which have been arranged by you are at your own risk. This includes all booking fees are non-refundable. Necto Future Group will not be liable for the payment, or any compensation of personal expenses related to the event.
12. The Promoter will not be liable to you for failure to perform any of our obligations to the extent that the failure is caused by ‘force majeure’.
13. In the case of cancellation, personal arrangements including, but not limited to, travel, subsistence, accommodation etc. relating to the Event which have been arranged by you are at your own risk and the Promoter shall not be liable for any losses incurred from personal arrangements or wasted expenditure.
14. The Promoter is unable to accept any liability for personal damages, losses, or injuries sustained at the Event. Any personal property brought to the Event is at your own risk.
15. All attendees require a valid ticket and/or wristband to gain entry. The event operates the ‘Challenge 25’.
· Whilst we strongly recommend that children under the age of 5 are not brought to events at the Tottenham Stadium, please note that babes in arms, young children and all visitors to the stadium require a full priced ticket.
· Anyone entering the stadium under the age of 16 must be accompanied by an adult aged 18 and above
· Pitch access is only available to persons aged 14 and above. Under 16s with an adult 18+
· It is recommended that persons under the age of 16 are accompanied by an adult throughout their visit to the stadium
16. Please bring your approved ID with you regardless of your age as anyone who cannot prove their age by producing valid, in-date and approved ID if asked to do so will not be permitted entry into the event.
17. Approved ID for the Event are a valid and in-date:
· UK Photo Card Driving License.
· Passport with Hologram (photocopies and out-of-date passports are not permitted).
· Military ID where the Date of Birth is Present.
Please note it is a criminal offence to use false or borrowed ID to gain entry to licensed premises or to buy alcohol.
18. Any persons deemed to be ‘in drink’ or under the influence of drugs will not be permitted entry into the event.
19. Strictly no alcohol, illegal substances, ‘legal’ highs, glass items (except small perfume bottles), candles, gas canisters, flares, knives, laser equipment/pens, BBQs, megaphones, sound making equipment, nitrous oxide, animals, fireworks, smoke canisters, poles, banners or flags are allowed at the Event.
20. No food can be brought into the event except for those with special, medical, dietary needs, as there will be food available to purchase. Those with special dietary needs should contact the event organisers in advance if they have special requirements and wish to bring food into the event.
21. Bags are subject to search and any bag that is refused entry to the event remains the responsibility of the owner, there are no deposit facilities at the event and any bag found will be disposed of.
22. Illegal substances, drugs and/or legal highs and herbal highs will not be tolerated. Bag searches will be in operation and if you are found to be in possession or using any such substances you will be evicted from the event site and/or be handed over to the police.
23. The Promoter shall be entitled to confiscate (i) any of the banned items listed above and (ii) any other items which the Promoter considers may be used as weapons or are otherwise deemed by the Promoter to be dangerous or inappropriate. The Promoter shall not be liable for any loss, theft or damage to confiscated items.
24. Entry with any bag is at the sole discretion of the Promoter.
25. The Promoter reserves the right to refuse entry and to evict anyone who they feel are behaving inappropriately at the Event. Which actions constitute ‘inappropriate behaviour’ is at the sole discretion of the Promoter. Customers are to cooperate with and obey any instructions or directions given by the Event stewards, security or management.
26. You may only leave and re-enter the venue during the event at the discretion of the event organiser or that of the venue management, with an appropriate pass-out. Otherwise, there will be no re-admission or pass outs of any kind.
27. Personal search may be a condition of entry and may be present at the Event. Please arrive early as searching upon entry to keep customers as safe as possible can take time but is a necessary procedure.
28. The Promoter shall be entitled to evict from the Event anyone resisting confiscation of any disallowed items or items which the Promoter deems to be inappropriate or anyone who is otherwise in breach of these Conditions or behaving in a manner which is likely to affect the safety or enjoyment of other persons at the Event.
29. The Promoter does not permit customers to stand on the benches, chairs and tables for their own safety. Customers are reminded that they are not to act in a way that is abusive, offensive, obscene or derogatory in nature, or defamatory to any third party. Anyone found dancing on tables, benches, chairs, etc. or acting inappropriately may be asked to leave the event.
30. The Promoter reserves the right to implement any restrictions/conditions deemed necessary before and during the Event to ensure the safe management of the Event site. You must always comply with all instructions given to you by Event staff.
31. Please note that by entering the Event you give your express consent to being photographed/filmed or sound recorded as part of the audience, and to your name, voice and/or likeness being included within any film, photograph, audio or audio-visual recording of the Event to be exploited in any and all media for any purpose at any time throughout the world. This may also include filming by the police or security staff for the security of attendees at the Event or the prevention of crime.
32. Strictly no trading allowed on-site without the Promoter’s written consent.
33. All customers will be given a wristband for the event that will allow them into the area which matches their ticket i.e
34. All persons will be required to have a ticket to the event.
35. In no circumstances shall the Promoter have any liability beyond the face value of the ticket purchased.
36. The Promoter reserves the right to alter the Terms & Conditions of the Event from time to time and will publish these as and when necessary.
37. These Conditions are governed by English law and any dispute arising out of or in connection with these Conditions shall be subject to the exclusive jurisdiction of the English courts.
38. The event venue operators, organisers, promoters, and artists cannot be held responsible for lost, stolen or damaged property, nor accidents resulting in injury occurring anywhere in, or outside, the venue during the event regardless of fault or reason, unless through the gross negligence of the offending party.
39. Guests are responsible for the security of all personal belongings.
40. Any prohibited items will be confiscated upon entry.
41. No professional cameras, video cameras or audio recording devices
42. No food or drink is permitted to be brought into the event - there will be various food outlets available offering a variety of food options to suit most dietary requirements (a doctor’s note will permit food/drink required for medical conditions).
43. Empty plastic or reusable bottles sized 500ml or less will be permitted for refilling. Glass containers are prohibited (including perfume and aftershave).
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Conditions of entry i.e. Terms & Conditions will be advertised on the website. An example of some of the conditions are as follows:
• This is an outdoor site, please be aware of ground and weather conditions and bring appropriate clothing for chilly evenings and appropriate footwear.
• A valid photo ID is required to prove age. A "Challenge 25" system is in operation at the admissions gate and at all bars. No ID may mean no entry.
• Prolonged exposure to amplified sound may cause permanent hearing damage.
• Strobe lighting and smoke effects may be used at the Event.
No smoking is permitted in enclosed public areas such as marquees, tents or buildings.
• No refunds this includes any booking fees.
• Dogs are not allowed on site. If you require an assistance dog then please see the venue information here: https://www.tottenhamhotspurstadium.com/plan-your-visit/accessibility/
• Strictly no illegal substances or "legal" highs. No NOS canisters or paraphernalia.
• Search is a condition of entry and presence at the Event.
• Wristbands (where applicable) are in operation which must be always worn for the duration of the Event
Please note that bringing food into the venue for specific dietary needs or requirements will be down to the discretion of the security at the entrance on the day.
OTHER IMPORTANT INFORMATION
A. There are medical and welfare facilities on-site should you require assistance during the event. Please familiarise yourself with their location on arrival.
C. Please be considerate to the people who live close to the site, especially when leaving the event. Please keep noise to a minimum when arriving or leaving the site.
D. Prolonged exposure to amplified sound may cause permanent hearing damage, so please take precautions. If you are concerned, please talk to our welfare or medical teams.
E. Strobe lighting and smoke effects may be used at the Event.
F. The Event is partially outdoors so you are strongly advised to bring appropriate footwear, clothing and provisions e.g. warm clothing for the night period, wet weather gear etc. Check the weather reports before planning your day.
H. No smoking is permitted in enclosed public areas, all smoking must take place outside the Big Top or Marquee.
I. No fires of any description are allowed on-site